Support

Questions about PrimeGuest in ChatGPT, Claude or another assistant: support@primeguest.io. We reply within two working days.

Common questions

Do I need an account? No. PrimeGuest only searches hotels and shows prices; you book on the hotel's own booking page.

Where do I pay? On the hotel's booking page, never in the chat. PrimeGuest never asks for payment or card details.

Changing or cancelling a booking: use the confirmation email from the hotel, or contact the hotel directly. The hotel's cancellation terms apply.

A price looks different on the booking page: prices are live and can change until you book; the booking page shows the final price.

How do I add PrimeGuest to my assistant? See Connect PrimeGuest.

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