Privacy policy
Last updated 11 November 2026 · PrimeGuest, a brand of Cloud10 Hospitality Private Limited, Jaipur, India
This policy covers PrimeGuest in AI assistants such as ChatGPT and Claude (the server at mcp.primeguest.io). PrimeGuest searches hotels and shows their live direct prices. It does not create bookings or take payments.
1. Data we collect
- Search details your assistant sends: city or hotel, check-in and check-out dates, number of adults, children and rooms, and an optional budget.
- Booking-link clicks: when you open a "Book direct" link we record the hotel, the dates, which assistant you came from (for example ChatGPT or Claude), a random click id and the time.
- Technical data: your IP address is used only in memory to limit abuse (rate limiting) and appears in standard load-balancer and server logs.
We do not collect your name, email, phone number, account details, payment or card details, government identifiers, precise location, or your conversation history. PrimeGuest has no accounts and no sign-in.
2. Why we use it
- To fetch hotel information, availability and prices for your search.
- To build the link to the hotel's booking page with your dates and guests filled in.
- To count how many travellers each hotel receives from AI assistants (aggregate statistics for the hotel).
- To keep the service secure, prevent abuse and fix problems.
We do not sell data, use it for advertising, or build profiles of individuals.
3. Who receives it
- The hotel's booking system (operated by PrimeGuest) receives the search details to return prices and availability, and the hotel sees aggregate counts of searches and link clicks.
- Our hosting provider (Amazon Web Services, India region) stores logs on our behalf.
- Authorities, only where required by law.
If you book, you do so on the hotel's own booking page; the details you enter there are handled by the hotel and its booking and payment providers under their own privacy terms.
4. How long we keep it
- Search details are not stored after the response is sent, except in short-lived caches (up to 15 minutes) that hold hotel prices, not personal data.
- Booking-link click records and server logs: 30 days, then deleted automatically.
- Rate-limiting counters: in memory only, for a few minutes.
5. Your choices and controls
- You can stop using PrimeGuest at any time by disconnecting or removing it in your AI assistant's settings.
- You don't have to share anything personal; PrimeGuest works without it.
- To ask about, access or delete any data related to you, email support@primeguest.io. Because we hold no names or contact details, tell us the approximate time and search so we can find the records.
6. Contact
PrimeGuest (Cloud10 Hospitality Private Limited), 509, PNO-P-3, Unique Aura, Jaipur, Rajasthan 302015, India · support@primeguest.io